Welcome to Towell Property! Your privacy is very important to us. Towell Property (collectively “Towell Property”, “us,” “our,” or “we”) is committed to protecting the information that you share with us.
By “Personal Information," we mean information that identifies or can identify you personally.
The Site contains website links to our Company Group website and Property Search Portal.
Towell Property website: This website is our parent website which details our business verticals. (towellproperty.com)
Towell Property Search Portal: It is an extension of our current website. It has a search feature of the properties we lease and sell. We control and operate this website. (search.towellproperty.com)
Madina Facility Management Mobile Application: Is the Mobile Application that is given to our tenants only. These tenants have a valid Lease Agreement with us. This Application is used to register them so that they can formally log their service requests, review the status of their requests and give their feedback. (al madina fm Mobile App)
This policy does not apply to information collected by us offline or in the process of registering a lease with us under local municipality regulations.
1a. Property Search Portal: We collect your Personal Information on our search portal to serve you in terms of information of our properties for lease and enabling appointments for viewing of our properties.
Information we collect: Name | Telephone number | email ID | Property / Type of Property you are interested in leasing | Budget/Price | Property viewing appointment date and time
1b. Facilities Management Mobile Application: The Personal Information of our tenants using our mobile application is used for repair & maintenance services, monitoring the status of the services and customer feedback.
Information we collect: Name | Telephone number | email ID | Address of property leased | Service requests | Nature of complaint | Upload of photograph (optional) | Feedback
We only process your Personal Information to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives.
We may also use what we know about you to offer you other services.
With your consent, we may disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request.
If you do not want us to use your information in this way, please contact us at firstname.lastname@example.org.
We will retain your Personal Information only for the period you have a valid Lease Contract with us or a longer retention period as required by law that applies to us.
The security and confidentiality of your Personal Information matters to us. That’s why we have adequate technical, administrative, and physical controls in place to protect your Personal Information from unauthorized access, use, and disclosure. For example, we provide the option to encrypt all information you submit to us using Secure Sockets Layer (“SSL") technology that helps protect information during transport to our Site. We periodically review our security measures to evaluate industry best practices and update accordingly. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.
Our website contain links to social media sharing on Facebook and Instagram. If you follow a link to any of these Social Media sites, please note that these sites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these sites.
This Site is not intended or directed to children under the age of 18, and we do not knowingly collect any Personal Information, or knowingly track the use of our Site, from children.
Information is also obtained in other ways through tracking technologies. Some of this information may be linked to you personally but does not identify you individually in accordance with applicable law, Towell Property uses and allows third parties to use online tracking tools, and similar technologies on our Site.
As you navigate through and interact with our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:
The information we collect automatically is statistical data. We process this information to help our Site function correctly, and better understand the needs of our customers.
We advertise in a number of ways, including online through managed social media presences, and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information through our advertising service providers. The information we collect includes IP addresses, the number of page visits, pages viewed via our Site, search engine referrals, browsing activities over time and across other websites following your visit to our Site or applications, and responses to advertisements and promotions on the websites and applications where we advertise.