Privacy Policy

Privacy Policy

Welcome to Towell Property! Your privacy is very important to us. Towell Property (collectively “Towell Property”, “us,” “our,” or “we”) is committed to protecting the information that you share with us.

This Privacy Policy applies to Personal Information (defined below) collected on our websites or mobile application with a link to this Privacy Policy. It covers how we collect, use, share, and otherwise process such Personal Information as of the date that this Privacy Policy is posted. It does not apply to any other information collected by Towell Property through any other means.

By “Personal Information," we mean information that identifies or can identify you personally.

The Site contains website links to our Company Group website and Property Search Portal.

Company Group website: We do not operate or control our Company Group website. Accordingly, this Privacy Policy does not apply to any websites maintained or operated by our Company Group website. When you click on our Company Group website’s link, you will go to their website where you will be subject to their website’s privacy statement and we encourage you to read that policy statement. Please be aware that we are not responsible for the privacy practices of our Company Group website.

Towell Property website: This website is our parent website which details our business verticals. (

Towell Property Search Portal: It is an extension of our current website. It has a search feature of the properties we lease and sell.  We control and operate this website. (

Madina Facility Management Mobile Application: Is the Mobile Application that is given to our tenants only. These tenants have a valid Lease Agreement with us. This Application is used to register them so that they can formally log their service requests, review the status of their requests and give their feedback. (al madina fm Mobile App)

By accessing or using this website, you agree to this Privacy Policy. If you do not agree with our policies, you may choose not to use the website.

This policy does not apply to information collected by us offline or in the process of registering a lease with us under local municipality regulations.

1. Collection and Use of Your Personal Information

1a. Property Search Portal: We collect your Personal Information on our search portal to serve you in terms of information of our properties for lease and enabling appointments for viewing of our properties.

Information we collect: Name | Telephone number | email ID | Property / Type of Property you are interested in leasing | Budget/Price | Property viewing appointment date and time

1b. Facilities Management Mobile Application: The Personal Information of our tenants using our mobile application is used for repair & maintenance services, monitoring the status of the services and customer feedback.

Information we collect: Name | Telephone number | email ID | Address of property leased | Service requests | Nature of complaint | Upload of photograph (optional) | Feedback

2. Use and sharing of Personal Information

We only process your Personal Information to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives.

We may also use what we know about you to offer you other services.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.

With your consent, we may disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request.

If you do not want us to use your information in this way, please contact us at

3. Data Retention

We will retain your Personal Information only for the period you have a valid Lease Contract with us or a longer retention period as required by law that applies to us.

4. Security

The security and confidentiality of your Personal Information matters to us. That’s why we have adequate technical, administrative, and physical controls in place to protect your Personal Information from unauthorized access, use, and disclosure. For example, we provide the option to encrypt all information you submit to us using Secure Sockets Layer (“SSL") technology that helps protect information during transport to our Site. We periodically review our security measures to evaluate industry best practices and update accordingly. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.

5. Social Media Sharing Features

Our website contain links to social media sharing on Facebook and Instagram. If you follow a link to any of these Social Media sites, please note that these sites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these sites.

6. Children

This Site is not intended or directed to children under the age of 18, and we do not knowingly collect any Personal Information, or knowingly track the use of our Site, from children.

7.  Tracking Technologies

Information is also obtained in other ways through tracking technologies. Some of this information may be linked to you personally but does not identify you individually in accordance with applicable law, Towell Property uses and allows third parties to use online tracking tools, and similar technologies on our Site.

As you navigate through and interact with our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data. We process this information to help our Site function correctly, and better understand the needs of our customers.

We advertise in a number of ways, including online through managed social media presences, and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information through our advertising service providers. The information we collect includes IP addresses, the number of page visits, pages viewed via our Site, search engine referrals, browsing activities over time and across other websites following your visit to our Site or applications, and responses to advertisements and promotions on the websites and applications where we advertise.

8. Changes or other updates to this Privacy Statement

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. Your continued use of the Website, Search Portal and Mobile Application and/or Personal Information to us will be subject to the terms of the then-current Privacy Policy.

9. Comments and Questions

If you have any questions about this Privacy Policy, please write to us by email at or by mail to Towell Property, Towell Group Building, Ground Floor, Lobby 2, Azaiba, PO Box 1040 PC 112, Muscat, Sultanate of Oman 


PO Box 1040, Ruwi, Postal Code 112, Muscat, Sultanate of Oman
Towell Group, Ground Floor, Lobby 2,
Exhibition Road, Azaiba,
Muscat,Sultanate of Oman
Al Noor Plaza, Ground Floor,
Madinat Sultan Qaboos, Oman.

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